We hope that we didnt portray eBay as being perfect all the time for every transaction. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. You're also responsible for any return shipping you promise to pay in your return policy. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Asking for a Refund from the USPS. The shipping for this item was about $3. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! This may take a few days. A similar issue happened to us recently. Appeal eBay's decision about a return or missing item for buyers. Yes, offering a return policy is an option for all sellers. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. - edited FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. What happens to seller when eBay refunds? Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. When you use an eBay label, tracking is automatically included. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. That's not "new". Get streamlined shipping at no extra cost Simply pay the cost to ship. Ask the buyer to use a label you sent along with the item. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. I don't accept returns, why do I have to pay for a return shipping label? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The seller has 3 business days to get back to you. How To File a USPS Delivery Complaint in a Few Clicks. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. But that was not the case. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Why was my refund less than the amount I paid? If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. The neg's relateprimarily to the receipt of the wrong item or a defective item. The returns process usually starts with a message . This is what Ebay has gotten to and why sellers are the way they are. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. This is completely eBay legal, and fair to the seller, as far as eBay sees it. If you want to start your own business, the reseller business model can be a great place to start. This is what Ebay has gotten to and why sellers are the way they are. How do I initiate a claim? Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. I agree. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Its important to request the refund within a timely manner. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Heres What You Should Do. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Language barriers may make it difficult to purchase an international return label. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Returns will not be accepted without prior authorization. 03-23-2018 06:31 PM. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. First response from me is always "Return for refund". Bumper may require modification if your vehicle has a tow bar fitted. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. What I might do is take a chance and send it without tracking. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? You can also check the progress of your return request at any time. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Who pays for return shipping? Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Send the funds using the buyer's preferred method. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. 2022 Flea Market Flipper. We would refund a buyer if an item was damaged. High-quality, easy online ordering, quick shipping. The seller keep the sale price but their funds may be on hold for a week. The letter also stated that there would be no replacements sent. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? Specify a refund amount for the item or for the order. And as far as pictures go, you're right. Recently I put up some items I wished to get rid of where the buyer would have to make . Yes, no, maybe. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Or perhaps send a replacement if you return the item via untracked shipping? If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. And I cant recall a time that we have lost money on an item and a case. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. Transfer money online in seconds with PayPal money transfer. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Another big tip always use the proper packaging! (Maybe that's what they're hoping for.). Amazon Package Sent to the Wrong Address? Dunno about that. ~Sandy 0 Kudos Login to Reply or Kudo Options Why should a buyer be out anything because they got something broken? Yes, it's that simple! The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. However, it already is quite flat. eBay Item Returned Damaged? Learn more about our Condition of returns policy. Look at the metal bent in! There are several ways you can send an item back to the seller. Can I still get a full refund? Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select View return details. The good news isyou dont need to explore all this yourself! A couple of buyers indicated they received no response. Home Equipment Ebay Returns Who Pays Shipping. As a seller, I know when I'm being ripped off or when someone is being truthful. Love seeing what you guys findVery cool find on the stilts! If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Ebay does not accept pictures in disputes, why would a seller? If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. See the Abusive buyer policy for more examples of activity that we don't allow. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. ), know that eBay should have your back. Just initiate it as such, and the seller can either approve or deny it. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Expand. And there was damage on almost every side of the charger. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. 05-11-2014 But I trust my judgment and I'm hardly ever wrong. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Choose Print label. The next morning, EBay had refunded her??? Also we would never sell a broken item pretending that it was not broken. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. 13 min article; Return postage for buyers. Who's responsible for return shipping costs depends on why the item is being returned. Use the phone over e-mailing when you want a response), and told them the situation. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Hi Lyn, I am sorry you feel this way. Why should a buyer be out anything because they got something broken? Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. It could not hurt you. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Why would the buyer be liable for return shipping if damaged by the carrier? Send the order back. It doesn't count against your ratings but it doesn't look good when potential buyers see this. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. We do not give refunds and this buyer did not read the terms. If youre a reseller in 2023, you can find deals on items in many places. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. Get it as soon as Sat, Oct 15. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? The amount of horse-hockey stories that would phone or walk-in was astounding. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. 2 2 Sponsored by PureCare Knee Protector If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. That shakes them out of the tree. Your item didn't match the listing, or it arrived faulty or damaged. 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Dont let it! Our kids especially had a great time with that one. Enter reasons for returning the order. For items that have a total cost of $750 or more, signature confirmation is required. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. :) OutsideObserver2 3 yr. ago DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Of if a situation arose where it needed to be returned to me, I would send them the postage. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. The returns process. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item.