0000194103 00000 n 2462001 is an Appointed Representative of Mondial Assistance (UK) Limited. 0000411630 00000 n The amount of compensation will depend on the length of delay: Length of delay. Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. 0000151852 00000 n We have no other duty or liability to you. Any costs of return of items will be borne by the owner. 0000164166 00000 n 0000258236 00000 n 0000039363 00000 n Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. 0000144524 00000 n Children under the age of four who travel without a ticket do not have an individual baggage allowance. 62. Service and exchange fees already paid are not refundable. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. 7. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . Unlicensed firearms, including replicas and de-activated firearms. 0000431248 00000 n ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. Were sorry for any disruption to your travel plans. These Conditions of Carriage are originally drafted in the English language. Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. 5. 0000176739 00000 n 0000174561 00000 n This does not affect your statutory rights. Mondial Assistance (UK) Limited FCA registration number is 311909 . You dont have to travel by 30 December 2021, simply make your new booking by this date. Conditions on which tickets are issued. You can use multiple e-vouchers towards a new train only booking. Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 0000143793 00000 n . Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. 0000018812 00000 n These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. But what you're doing is buying a 5 course meal when you only need the desert. You are travelling abroad. 0000209856 00000 n 0000017662 00000 n Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 0000139902 00000 n Get reimbursed for lost, damaged or stolen bags. 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. 0000168076 00000 n You have a European Health Insurance Card right? The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. 0000211524 00000 n Assistance for Disabled Passengers and Persons with Reduced MobilityIf you are a person with a disability or if you have reduced mobility, you are requested to notify us at least 48 hours prior to your departure by calling or emailing our Contact Centre if you require any assistance. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. 0000133694 00000 n Get a Cash refund. 0000211337 00000 n Call our customer service line on 0371 200 2457. Amount of refund. 0000269997 00000 n 0000213843 00000 n 0000148590 00000 n Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. call. 0000212050 00000 n Once the bookings have been confirmed, reservations may not be changed. See more. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. Your use of this website is governed by the following terms and conditions: 1. You accept that we may modify these restrictions from time to time. Can I cancel and get a refund online? 0000213659 00000 n Just buy a separate policy. 17. There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. 0000457837 00000 n 0000119413 00000 n AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund. The insurance only covers additional cost of any extra costs you may incur to . You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. 0000123833 00000 n Was this answer helpful? Members of staff will only carry luggage where you are eligible for special assistance. 0000216381 00000 n 0000157182 00000 n Your request for an e-voucher must be submitted at least 7 days before the departure time on your outbound travel date. Hopefully this is posted in the correct section of the forum. We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. It's not possible to use an e-voucher towards the cost of an exchange or upgrade. You will receive an e-voucher which will be valid to book up to 30 December 2021. 1.1 By using the service you agree to be bound by these terms and conditions in full. If a ticket is withdrawn or invalidated by our staff or agents you will be refused permission to travel and/or continue your journey and no refunds will be issued for any used portion of your ticket. Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). If you wish to purchase a child fare you will need to refer to Eurostar points of sale. 0000165069 00000 n They are also translated into the French and Dutch languages. Additionally, the promotional code cannot be applied to any package bookings. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . You dont have to travel before the expiry date, simply make your booking by then. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. ?,HR You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. 0000433531 00000 n 42. We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. The last thing you want to worry about on your trip is any unexpected costs. Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. The last thing you want to worry about on your trip is any unexpected costs. You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. 0000162154 00000 n Thats why weve teamed up with Allianz to give our passengers travel insurance. Yes. 0000255556 00000 n 0000039005 00000 n If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. The expiry date of your e-voucher is the deadline for redeeming it. 0000022228 00000 n 0000214739 00000 n If your trip takes a left turn, Allianz wants to put it right. www.freespirittravelinsurance.com if the relevant authorities hold dogs before making a decision on entry). 0000120132 00000 n 14. Get reimbursed for lost, damaged or stolen bags. 0000167344 00000 n 0000221332 00000 n 0000128800 00000 n 0000161061 00000 n 0000444982 00000 n Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. 0000189121 00000 n 0000162503 00000 n 4. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. Click here if your service is cancelled and you need further info including how to request a refund. Mondial Assistance (UK) Limited FCA registration number is 311909. trailer <]/Prev 790215>> startxref 0 %%EOF 366 0 obj <>stream If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. If you can show differently, I'd be interested to hear. 0000118726 00000 n Members who are extremely knowledgeable about this destination and answer travellers questions frequently. 0000119955 00000 n 20. You and your travelling companions are strongly advised to take out adequate travel insurance. 6. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000138496 00000 n Requests for linking should be sent toinfo@eurostar.com. 26. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. Make sure you comply with the ticket gate closureand boarding time. 0000200149 00000 n You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. Electricscooters (e-scooters) and hoverboards. 0000118903 00000 n 0000138835 00000 n Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. If we do this, we will provide you with replacement tickets or receipts as appropriate. 0000212958 00000 n 0000184960 00000 n Group LeaderGroups must have a nominated leader. 11. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 6. Do not to attempt to modify the service in any way. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc.
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